Billing and Cancellation Policy

About This Policy

This policy governs all billing, payment, cancellation, and refund matters for sessions booked through the Nocturyn platform. By completing a booking you agree to this policy in full.

Cash Pay Only

Nocturyn is a cash pay platform. No insurance is accepted as in-network payment. No prior authorization is required. Patients are responsible for payment of all session fees at the time of booking. There are no exceptions to the cash pay requirement.

SUPERBILLS AND OUT OF NETWORK CLAIM SUBMISSION

A superbill is provided automatically after every completed session. Your superbill contains information commonly requested by insurance carriers for potential out-of-network reimbursement.

You may submit your superbill directly to your insurance carrier at no additional cost.

Patients may also elect, at no additional charge, to have Nocturyn provide administrative out-of-network claim submission support. By opting into this service, you authorize Nocturyn LLC and its designated administrative support personnel to submit your superbill and related reimbursement documentation to your insurance carrier on your behalf.

This service is provided solely as an administrative convenience. Nocturyn is not an insurer, insurance broker, insurance adjuster, insurance representative, or claims advocate.

Reimbursement is not guaranteed and depends entirely upon your insurance carrier, plan benefits, eligibility, coverage determinations, and reimbursement policies.

Nocturyn does not guarantee reimbursement, claim approval, claim acceptance, coverage determinations, reimbursement amounts, or appeal outcomes.

Nocturyn does not provide appeal representation, legal representation, or dispute coverage decisions on your behalf.

If a claim is denied, Nocturyn may provide a general explanation of the denial reason, if available, and direct you to your insurance carrier's appeal process.

Out-of-network claim submission support is provided solely as a complimentary administrative filing service. Nocturyn does not appeal claim denials, negotiate reimbursement, make coverage determinations, settle claims, or act as an insurance adjuster, third-party administrator, insurer, or insurance representative.

Patients remain responsible for all session fees regardless of insurance reimbursement, claim status, coverage determinations, or claim outcomes.

BOOKING AND PAYMENT

Session fees are collected in full at the time of booking. Fees are set independently by each licensed provider and displayed clearly before you complete your booking. By completing your booking you confirm you have reviewed and accepted the applicable fee. Phone consultation fees are displayed at booking and apply as a full credit toward your first full session if booked within 72 hours of the phone consultation.

Session Fees

Session fees are set independently by each licensed provider. Fees are displayed clearly before you complete your booking. By completing your booking you confirm you have reviewed and accepted the applicable session fee.

SESSION MODALITIES

Video telehealth is the default modality for all Nocturyn sessions. New patient initial evaluations are conducted via video only without exception.

Audio-only telehealth is available for established patients only when your provider independently determines it is clinically appropriate for your specific situation. Audio-only sessions are provider-initiated. Your provider documents their clinical rationale in your session record. Audio-only is never available for new patient initial evaluations regardless of circumstances.

Phone consultations are available to all patients during operating hours as a brief introductory session conducted by a licensed healthcare provider participating in the Nocturyn network to discuss presenting concerns and determine appropriate next steps. Phone consultations are not clinical evaluations and do not establish an ongoing treatment relationship.

Technical failures for new patients result in rescheduling only. No audio-only fallback is available for new patient initial evaluations.

Technical failures for established patients are resolved at provider clinical discretion. Your provider determines whether audio-only is appropriate to continue the session or whether rescheduling is preferable. You may express your preference to your provider who retains sole clinical discretion over the decision.

Payment Authorization

By providing your payment information you authorize payment of the fees displayed at booking for services provided by your independently licensed healthcare provider. Session fees are established solely by the provider and are displayed before booking.

Nocturyn may facilitate payment processing and related administrative functions through secure third-party payment processors. Payment-processing activities are administrative in nature and do not alter the provider's responsibility for clinical services or ownership of professional fees.

Your payment information may be retained for future transactions until authorization is revoked in accordance with applicable law and platform policies.

CANCELLATION POLICY

More than 24 hours before your session: You may cancel for a full refund of your session fee.

Less than 24 hours before your session: No refund. No exceptions.

Same day bookings: Non-refundable once confirmed. By completing a same day booking you acknowledge that no refund will be issued for any reason once the booking is confirmed.

No-show: If you do not attend your session within 15 minutes of the scheduled start time you are considered a no-show. No refund. Your provider receives their full session fee.

Phone consultations: The phone consultation fee is non-refundable. The fee applies as a full credit toward your first full session if booked within 72 hours of your phone consultation. If a full session is not booked within 72 hours the fee is retained in full.

Technical failures for new patients: If a technical failure prevents your new patient initial evaluation from proceeding via video and a stable video connection cannot be restored your session will be rescheduled at no additional charge. Your original session fee is credited toward your rescheduled session in full. Audio-only is not available as a fallback for new patient initial evaluations under any circumstances.

Technical failures for established patients: If a technical failure occurs during your session your provider will determine at their clinical discretion whether to continue via audio-only if clinically appropriate or reschedule. If your provider determines rescheduling is more appropriate your session will be rescheduled at no additional charge and your original session fee is credited toward your rescheduled session.

Provider Cancellation

In the rare event that a provider cancels or does not attend a confirmed session you will receive a full refund of all fees paid including the booking fee within 24 hours. Nocturyn will make reasonable efforts to connect you with an available provider for the same evening.

Payment Disputes and Chargebacks

If you have a concern regarding a charge, please contact billing@nocturyn.com before filing a dispute with your bank or card issuer. We resolve most billing concerns quickly.

Nothing in this Policy limits your right to dispute a charge in good faith through your financial institution.

Where a chargeback is determined to be fraudulent, abusive, or inconsistent with this Policy and applicable law, Nocturyn reserves the right to suspend platform access, terminate platform access, or pursue collection of unpaid amounts as permitted by law.

Membership

Membership fees are billed at the start of each membership period and are non-refundable.

Questions

Questions about billing or this policy should be directed to billing@nocturyn.com. We respond within three to five business days.

Contact

Nocturyn LLC billing@nocturyn.com nocturyn.com